From Waste to Impact: Streamlining CS for Operational Success
Tools are not magic bullets. They're there to enhance and build upon the process, the skillsets of your team, the people that you have.
What We Cover
“Do more with what you have.”
Leaders are asking this from their CS teams everywhere.
But what that looks like is no easy answer, which is why we’ve brought on Maranda Dziekonski, SVP of CS at Hourwork!
Maranda has spent the bulk of her career leading CS teams, bringing in process and operations to drive impact. She has scaled several teams, and believes CS leaders may not be thinking of operational efficiencies in the right way.
Some of the topics we covered in this session include:
– What are the foundations of operational efficiencies in the CS organization
– How does operations extend beyond CS and get influenced by the organization at large
– When hiring a CS Ops manager helps efficiency, and when it’s more important to manage without
– How teams can identify wasteful programs and focus on the ones that drive impact
– How KPI’s play a part in measuring operational efficiency
Speakers
Maranda Dziekonski
SVP of Customer Success at HourWork
Maranda is a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level.
She has over 20 years of experience both working in and building world-class operations and extensive experience building and scaling teams in early and mid-stage startups.
Aseem Chandra
Co-founder & CEO
at Immersa
